Start a conversation

How to resolve Microsoft Word Normal.Dotm Error


When I close a Microsoft Word document in SAFE, I receive an error message referring to the Normal.Dotm template. How can I resolve this issue?


1. Close all instances of Microsoft Office.

2. Open Windows File Explorer.

3. Navigate to %appdata%\Microsoft\Templates.

4. Delete all versions of the "Normal" template including the Normal_OLD.Dotm.


eBizDocs is an award-winning digital asset management solutions provider. Services include: process consultation, software solutions, mass scanning, and scanner sales and service. With a strong commitment to quality and service, eBizDocs has been a center of excellence since its inception in 1999. eBizDocs serves both private and public sector organizations, and is a preferred source contractor for NYS entities. eBizDocs has received numerous honors and awards, which, paired with satisfied customers, fortifies its status as a dependable leader in the content management industry.

For technical support, please submit a ticket at

Choose files or drag and drop files
Was this article helpful?
  1. Chris Kajano

  2. Posted
  3. Updated