Kodak Scanner Will Not Scan

Issue:

My Kodak scanner will not scan. A red light on the scanner blinks, and the scanner does not seem to communicate with the computer.

Solution:

1. Try rebooting the computer and scanner.

2. Try connecting to a different USB port on the computer

3. Update the scanner drivers from Kodak's website: www.kodakalaris.com/go/disupport and serach the model number in the          "Find your Product" search bar.

4. Use the Kodak's Scan Validation Tool to diagnose. This will help identify if the issue is hardware or software related.

   From the Windows Start Menu open the "Kodak" folder.

   Open the "Document Imaging folder" and click "Scan Validation Tool" (aka "SVT").

   Select the "Twain" driver upon launch.

   Lastly, click the "Scan" icon.

eBizDocs is an award-winning digital asset management solutions provider. Services include: process consultation, software solutions, mass scanning, and scanner sales and service. With a strong commitment to quality and service, eBizDocs has been a center of excellence since its inception in 1999. eBizDocs serves both private and public sector organizations, and is a preferred source contractor for NYS entities. eBizDocs has received numerous honors and awards, which, paired with satisfied customers, fortifies its status as a dependable leader in the content management industry.

For technical support, please submit a ticket at https://support.ebizdocs.com.