Reset Forgotten Password for SAFE

*Note: the Password Reset and Enable Security Challenge features must first be enabled by a Cabinet Administrator.

Issue:

I forgot my SAFE password. Is there a way to reset it?

Solution:

To reset your password, click the "Forgot your password?" link at the bottom of the Cabinet login window.

If Security Challenge is not enabled:

1. Input your SAFE user name and your email address. You will receive an email with a temporary password.

2. Enter the temporary password in the SAFE login window. You will then be prompted to reset your password.

3. Enter your New Password, Confirm Password and click "Save". 

4. Login as normal.

If Security Challenge is enabled:

1. Input your SAFE user name and your email address. Click "Next". You will be prompted to answer one of your three security questions.

2. Answer the security question and click "Submit". You will receive an email with a temporary password.

3. Enter the temporary password in the SAFE login window. You will then be prompted to reset your password.

4. Enter your New Password, Confirm Password and click "Save".

5. Login as normal.

*Note: users must define three security questions prior to using the Security Challenge feature. To find out how to setup these security questions see "How to Define Password Reset Questions in SAFE" from the Knowledgebase.

eBizDocs is an award-winning digital asset management solutions provider. Services include: process consultation, software solutions, mass scanning, and scanner sales and service. With a strong commitment to quality and service, eBizDocs has been a center of excellence since its inception in 1999. eBizDocs serves both private and public sector organizations, and is a preferred source contractor for NYS entities. eBizDocs has received numerous honors and awards, which, paired with satisfied customers, fortifies its status as a dependable leader in the content management industry.

For technical support, please submit a ticket at https://support.ebizdocs.com.